We run a tight ship around latherhouse. We do much of our pre-appointment consulting, via email.
We keep a tight and tidy schedule. Please be organized, on time and openly communicative. We love pictures as references and preparing in advance for new clients or big changes. It is not unusual for us to help each other out for efficiency and to heighten the level of service we are capable of providing.
We guarantee all of our work! In order to do this we need you to use the best products and practices at home. If there is ever anything wrong with your hair, we ask that you let us know ASAP and allow us to make the changes ASAP.
IF YOU CAN'T MAKE IT TO THE SALON DUE TO WEATHER, WE PROBABLY CAN'T EITHER. IF YOU CAN'T REACH SOMEONE AT THE SALON OR IF IT'S AFTER BUSINESS HOURS PLEASE EMAIL CARISSA LATHERHOUSE@ME.COM
DUE TO COVID, WE ARE RESTRICTED IN THE AMOUNT OF PEOPLE WE CAN SERVICE AT A TIME. PLEASE BE AWARE OF OUR CANCELLATION POLICY.
A CREDIT CARD IS REQUIRED TO HOLD YOUR SERVICE.
A 50% FEE WILL BE CHARGED FOR ALL SERVICES CANCELLED LESS THAN 24 HOURS BEFORE THE SCHEDULED SERVICE, NO SHOWS WILL BE CHARGED 100%.
PLEASE CONSIDER GIVING MORE NOTICE WHEN CANCELLING ANY SERVICES THAT TAKES 3 HOURS OR MORE, SUCH AS CORRECTIVE COLOR WORK OR EXTENSION INSTALLATION.
Our preferred method for tipping is Venmo. We also take cash and can process a credit card when needed.
COURTESY CONFIRMATION EMAILS ARE SENT 5 DAYS PRIOR TO YOUR APPOINTMENT. THESE ARE A COURTESY, DO NOT RELY ON THEM. CHECK YOUR JUNK MAIL FOLDER IF YOU DO NOT RECEIVE YOURS OR LET US KNOW ASAP.